Overview
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We allow returns and exchanges if you have changed your mind about a product.
– The item must be in its original condition as purchased – the packaging must be unopened, unused, unmarked, and undamaged in any way.
– Items purchased as part of a set or multi-item bundle must be returned as a complete set.
– This return policy does not apply to items marked as non-returnable or non-exchangeable.
– For online orders, [Status] does not cover the shipping costs associated with returning the product.
– Your rights under applicable consumer law are in addition to, and not affected by, our return and exchange policy above.
All requirements met? You can contact our customer service team by emailing [email protected] with the subject line “Returns/Exchanges” and providing your order number and the names of the items you wish to return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.
… Delayed or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. Refunds often take some processing time to be posted.
If you’ve done all of this and still haven’t received your refund, please contact us at:
Store Address: Unit 107, Wimbledon Quarter, 4 Queen`s Rd, London SW19 8ND, United Kingdom
Email: [email protected]
Clearance Items
Only regular-priced items are eligible for a refund. Clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and notify them of your return.
Shipping Returns
To return your product, please email us at [email protected] and we will provide you with the return process for your item(s).
Store Address: Unit 107, Wimbledon Quarter, 4 Queen`s Rd, London SW19 8ND, United Kingdom
Email: [email protected]
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take some time for your exchanged product to reach you.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] if you have any questions about refunds and returns.